Public Disclosure
Date of Disclosure:
1 September 2023
Financial Advisor:
Paul de Klerk
FSP License #110367
B Tech Marketing Degree
Level 5 Certificate in Financial Services
Financial Advice Provider:
De Klerk Business Services Ltd
Trading as Paul de Klerk and Associates
FSP License #1005978
Contact Details:
Telephone: 021 147 0078
Email: [email protected]
Website: www.pauldeklerk.co.nz
Physical Address:
6 Oratia Grove, Northwood, Christchurch, 8051, New Zealand
Website:
www.pauldeklerk.co.nz
License Information:
De Klerk Business Serviced Limited (FSP1005978), trading as Paul de Klerk & Associates, hereafter referred to as Paul de Klerk and Associates, holds a license issued by the Financial Markets Authority to provide a financial advice service.
Nature and Scope of Financial Advice Provided:
Paul de Klerk & Associates provides financial advice related to life insurance and investment planning services relating to the following financial products:
Fees and Expenses:
Paul de Klerk & Associates does not charge charge fees, expenses or any other amount for the financial advice provided to their clients, except for the charges related to formulating the client's legal Will with Footprint, which is charge at different rates depending on the customers selections, but not exceeding $115 including gst per Will.
Duties:
Paul de Klerk & Associates, and anyone who gives financial advice on our behalf, have legal duties relating to the way that we give advice. We must:
Conflicts of Interest, Commissions and Incentives:
Paul de Klerk & Associates may receive commissions from the managed investment scheme managers on whose products we provide financial advice or in which our clients invest and from insurance companies on whose policies we provide financial advice. These commissions are based on the amount of the sum invested and the insurance premiums paid (as applicable).
To ensure that Paul de Klerk & Associates’ financial advisers prioritise each client’s interests above their own, they follow an advice process that is designed to ensure their recommendations are made on the basis of the client’s circumstances and financial goals and are suitable for the client. Paul de Klerk & Associates also:
Complaints Handling and Dispute Resolution:
Even with the best of intentions, complaints sometimes arise. Paul de Klerk & Associates is committed to ensuring that all client complaints are handled and resolved in a professional, fair and timely manner in accordance with our Client Complaints Policy and associated procedures. If you are not satisfied with our financial advice services, you can make a complaint by contacting us at:
Paul de Klerk & Associates:
6 Oratia Grove, Northwood, Christchurch, 8051
Telephone: 021 147 0078
Email: [email protected]
Website: www.pauldeklerk.co.nz
When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Dispute Resolution Provider an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.
You can contact Financial Services Complaints Limited at 0800 347 257 or email [email protected].
1 September 2023
Financial Advisor:
Paul de Klerk
FSP License #110367
B Tech Marketing Degree
Level 5 Certificate in Financial Services
Financial Advice Provider:
De Klerk Business Services Ltd
Trading as Paul de Klerk and Associates
FSP License #1005978
Contact Details:
Telephone: 021 147 0078
Email: [email protected]
Website: www.pauldeklerk.co.nz
Physical Address:
6 Oratia Grove, Northwood, Christchurch, 8051, New Zealand
Website:
www.pauldeklerk.co.nz
License Information:
De Klerk Business Serviced Limited (FSP1005978), trading as Paul de Klerk & Associates, hereafter referred to as Paul de Klerk and Associates, holds a license issued by the Financial Markets Authority to provide a financial advice service.
Nature and Scope of Financial Advice Provided:
Paul de Klerk & Associates provides financial advice related to life insurance and investment planning services relating to the following financial products:
- KiwiSaver, superannuation and investment products: provided by NZ Funds and Generate.
- Insurance products, specifically life cover, trauma cover, income protection cover, medical (hospital) cover and total/permanent disablement cover: provided by Partner's Life, AIA and Chubb Life.
- Travel insurance, both outbound from New Zealand going overseas as well as inbound coming into New Zealand as a tourist or student: provided by Cover-More.
Fees and Expenses:
Paul de Klerk & Associates does not charge charge fees, expenses or any other amount for the financial advice provided to their clients, except for the charges related to formulating the client's legal Will with Footprint, which is charge at different rates depending on the customers selections, but not exceeding $115 including gst per Will.
Duties:
Paul de Klerk & Associates, and anyone who gives financial advice on our behalf, have legal duties relating to the way that we give advice. We must:
- give priority to our clients’ interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;
- exercise care, diligence, and skill in providing the advice;
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we treat you as we should and give you suitable advice).
Conflicts of Interest, Commissions and Incentives:
Paul de Klerk & Associates may receive commissions from the managed investment scheme managers on whose products we provide financial advice or in which our clients invest and from insurance companies on whose policies we provide financial advice. These commissions are based on the amount of the sum invested and the insurance premiums paid (as applicable).
To ensure that Paul de Klerk & Associates’ financial advisers prioritise each client’s interests above their own, they follow an advice process that is designed to ensure their recommendations are made on the basis of the client’s circumstances and financial goals and are suitable for the client. Paul de Klerk & Associates also:
- has a quality assurance programme in place to monitor the advice our financial advisers provide;
- actively monitors compliance with our conflicts policies and procedures; and
- ensures training is provided to all Paul de Klerk & Associates financial advisers about how to manage conflicts of interest.
Complaints Handling and Dispute Resolution:
Even with the best of intentions, complaints sometimes arise. Paul de Klerk & Associates is committed to ensuring that all client complaints are handled and resolved in a professional, fair and timely manner in accordance with our Client Complaints Policy and associated procedures. If you are not satisfied with our financial advice services, you can make a complaint by contacting us at:
Paul de Klerk & Associates:
6 Oratia Grove, Northwood, Christchurch, 8051
Telephone: 021 147 0078
Email: [email protected]
Website: www.pauldeklerk.co.nz
When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Dispute Resolution Provider an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.
You can contact Financial Services Complaints Limited at 0800 347 257 or email [email protected].